A skill bank for every department.
Each department keeps the AI skills for its own work in one bank, owned by its lead. Every bank follows the company voice, and every skill reaches the AI tools that department uses.
The lead owns the bank
The head of Support decides what's in the Support bank and approves every change to it. Nobody else's edits slip in.
The voice comes with it
Every skill in every bank follows the company voice. Update the voice once and all of them pick it up.
Shared skills stay shared
A skill one department owns can be used by others. Client email reply might belong to Client Services and still be used by Sales.
Only what each team needs
Where the AI tool supports it, a department's skills are installed for that department only, which means fewer wrong picks.
Customer Support
Consistent answers across every agent, every shift and every AI tool.
- Ticket replyAnswers a ticket in the house voice with the right next step.
- Refund decisionChecks a request against the refund policy and drafts the reply.
- Bug report to engineeringTurns a complaint into a report with steps to reproduce.
- Escalation summaryWrites the handover note when a ticket goes up a level.
- Macro rewriteUpdates an old saved reply to match current policy and tone.
Sales
Every rep follows up the same way, with pricing language the company has approved.
- Discovery call notesTurns a transcript into pain, budget, timeline and next steps.
- Follow-up emailWrites the post-call email with the agreed next step and nothing extra.
- Proposal first draftBuilds a proposal from deal notes using approved pricing wording.
- Objection replyAnswers common pushback with the points the team agreed on.
Marketing
Posts, emails and pitches that sound like the brand, with required lines included every time.
- LinkedIn postDrafts a company post in the brand voice with the required disclaimer.
- Partnership proposalWrites a first pitch to a potential partner from a short brief.
- Newsletter sectionTurns product notes into a newsletter section at the right length.
- Case study outlineShapes an interview into a customer story the client can approve.
Customer Success
Account work that looks the same whichever account manager, and whichever tool, did it.
- QBR prepPulls goals, wins and risks into a quarterly review outline.
- Renewal check-inWrites the renewal note in the account lead's name.
- Onboarding planDrafts a first-30-days plan from the signed scope.
- Health summaryTurns usage notes into a short account health update.
Operations
Process docs and updates written the same way across the company.
- Process write-upTurns rough notes into a step-by-step process in the house format.
- Vendor emailWrites requests and follow-ups to suppliers in the company's tone.
- Weekly updateSummarises the week's numbers and blockers for leadership.
People and HR
Sensitive messages with the right wording and the right policy, every time.
- Job descriptionWrites a role description in the company's format and inclusive language.
- Policy answerAnswers an employee question using the current handbook wording.
- Offer letter draftPrepares an offer letter with the required legal lines.
Start with one department.
Most teams begin with the department that writes the most to customers. Send us a few of its skills or prompts and we'll show you what the AI is likely to skip.